Got a question or need further clarification? Our Frequently Asked Questions section is here to assist you.
If you need more information or prefer to speak with us directly, feel free to contact us WhatsApp, or Email. We’re here to help!
Yes, our team arrives fully equipped with all the necessary products and tools to ensure a high-quality cleaning.
If you prefer that we use your own supplies, we can accommodate that request as well.
It’s easy! You can schedule a cleaning directly through our website, by sending a message via WhatsApp, or by emailing us.
We are available to answer any questions and help you choose the right service for you.
Absolutely! We offer the flexibility to add extra services, such as window cleaning, space organization, or fridge cleaning. Just let us know in advance, and we will adjust the visit accordingly.
Yes, our team consists of trained and reliable professionals. All team members undergo background checks and are insured for your safety and peace of mind.
Yes, we apply a 15% surcharge for services performed on weekend and public holidays
Customer satisfaction is our priority. If something does not meet your expectations, please contact us within 24 hours, and we will arrange a follow-up visit to address the issue.
Yes, you can cancel or reschedule a cleaning, but we ask that you notify us at least 24 hours in advance. Otherwise, a 20% fee will be charged based on the value of the last scheduled cleaning.
Yes, we are a pet-friendly company. Our team is accustomed to working in environments with pets, ensuring their safety and comfort during the service.
All our services include a professional team, all the necessary cleaning supplies, and unlimited customer support via email, text, or phone. Additionally, we guarantee 100% customer satisfaction, ensuring that you will be pleased with the results.
Not at all. You can use this time for yourself or choose to stay home while our team performs the work. Just inform us of your preferred entry method, and we’ll handle everything from there upon arrival.
We accept cash or bank transfer (cash is preferred). Payments are due on the same day as the cleaning, with a grace period until Friday (end of the business week). You will receive an automatic reminder message to assist with timely payment. If payment is not completed after three reminder messages have been sent, a late fee of 20% of the total amount will be applied.
Yes, whenever possible, we will do our best to send the same cleaner for your regular visits. This helps maintain service consistency and allows the professional to become familiar with your preferences. In the event that a member of your standard team becomes unavailable, we will contact you first and only send a substitute if you agree to it.
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